In light of the Covid-19 Pandemic, we must adapt the way we hold dog training classes at Hillheads. These conditions must be agreed to in order to attend classes, if you disagree with these terms your participation in classes will not be possible.

Instructor refers to Hillheads Dog Training Class Instructor, this person may vary
Handler refers to those participating in the class
Many of these terms are to allow us to operate within government guidelines to reduce the risk of the spread of Covid-19 and support NHS Test and Trace

Hillheads Dog Club has the right to refuse entry or cancel your class participation without credit or refund if these terms are not followed
Hillheads Dog Club reserves the right to change these at any time and without prior notice

1.     Location

Our classes are to be held at the car park of the Young Peoples Centre

Address: Whitley Bay Young Peoples Centre, Hillheads Road, Whitley Bay, Tyne And Wear, NE25 8HR

The training area will be fenced off restricting access and preventing cars from entering our allocated zone
The training area will have a designated entry and exit point
Handlers must wait until instructed to enter the training area
Please arrive on time for your class, late arrivals may not be permitted entry and credits will not be given for missed classes due to late arrival

2.     Hygiene

All handlers must wear a suitable face covering, a mask that covers mouth and nose at all times.
On entry to the training area there will be a cleaning station, handlers must use hand gel and there will be optional dog wipes available
All hygiene equipment and PPE items are used at your own risk and the risk of your dog, we cannot guarantee these are safe from allergens or similar
Equipment will be cleaned between classes, please do not touch any equipment without instruction

3.     Class Format

Classes will be restricted to 5 handlers and one instructor
Classes will last for 50 minutes to give time to clean down any equipment before and after classes
As there is greatly increased time per handler compared to our usual classes, each class will run for 6 weeks
Classes must be paid for in advance of your start date, without confirmed payment we cannot permit entry into the training area
Payment should be digital via bank transfer

If this is not possible, please contact us

Only one handler per dog will be allowed to participate in the class, other family members must not attend or remain in your vehicle.

In the case of junior handlers, please contact us

Cones will be used to mark spaces for handlers to stand
Minimum of 2m distance to be maintained at all times
No one is to come into contact with a dog other than their own
Dogs are not permitted to come into direct contact with one another
Instructors will not handle dogs directly
Long lines may be used for distance work, these will be cleaned after each use

4.     Facilities

There is parking on site although we cannot guarantee parking spaces will always be available
There are bins within the training area for disposal of bagged dog waste
There are toilets within the Young Peoples Centre, however we are not responsible for cleaning inside the building, so cannot assure complete cleanliness. Facilities inside the building are used at own risk.
Water will not be provided. You will be asked to leave the class if you do not have water and a bowl for your dog and no credit or refund will be given.

5.     Covid-19

Our instructors have all taken part in “Dog Trainers Working Safely During Covid-19” online training
If you, anyone in your household or anyone you have come into contact with displays symptoms or contracts Covid-19, DO NOT attend classes. Please contact us urgently and inform us of this
Should you be contacted by NHS Test and Trace and you have attended a class since exposure or symptoms please inform them of your participation in classes and give our contact details
You must not attend class again until it is completely safe and risk free to do so
If you are vulnerable or shielding it is not recommended that you take part in classes at this time, you do so at your own risk
Classes will be cancelled if any member of the team displays symptoms
Classes may be cancelled if a handler informs us of symptoms
A register will be taken at every class to aid NHS Test and Trace procedure

Privacy notice is available to explain how your data will be used

A minimum 2m distance must be adhered to when on site

Markers will be in place in the training area
Where there are no markers, a safe 2m+ distance must still be adhered to

Treats and toys will not be provided, you must bring your own and cannot share with others in the class due to cross contamination risk

6.     Vaccinations

To attend classes your dog must be either vaccinated or titre tested within the last 12 months. Proof of this must be brought to your initial class and any time you start a new block.
We will also accept a dog that is medically exempt from vaccinations, proof of this must also be brought, and should the exemption end you are expected to vaccinate or titre test your dog.

7.     Absence

If you are unable to make a class due to non-covid-19 reasons, please inform us of this at least 1 hour before your class start time. (See above for covid-19 related absence).

You will be given a class credit for your missed class
Credits will have an expiration of 3 months unless a prior agreement is in place
If we are not contacted ahead of your absence, no credit or refund will be given

8.     Notes

We are doing the best we can to maintain social distancing, gathering limits, providing hand gel and requiring PPE, but Hillheads dog club and its instructors cannot guarantee your safety and do not take responsibility for your safety in relation to Covid-19
We hope that we have your support during this time and appreciate your patience in getting back to training
Please keep in mind that we’re learning this as much as you, so there may be some hiccups or confusion to begin with while we settle into this new routine

Please also consult the Privacy Policy to know how your data will be used in line with GDPR.

This notice sets out how we will use your personal data, and your rights. It is made under Articles 13 and/or 14 of the General Data Protection Regulation (GDPR).

Your data
We will process the following personal data:
Address (including postcode)
Contact Telephone Number 
Email address
Dogs Name
Dogs Breed
Kennel Club Registration Details
Individual Photos 
Dog’s Microchip Details

Your personal data will be shared by us with:

The Kennel Club 
Our Insurance Providers
Photographs may be published online on Hillheads Dog Club’s website and facebook account

The purposes for which we are processing your personal data are:

To maintain accurate records of class attendance and any credits
To maintain contact details for business insurance requirements
To inform the Kennel Club of your dogs achievements 

Your personal data will be kept by us for the following durations:

Application records and associated files (including text messages, letters, emails, comment and feedback) will be deleted 6 years after the end of the most recent class. 

Your personal data will be stored on a cloud based file storage system. 

Your rights
You have the right to request information about how your personal data is processed, and to request a copy of that personal data.

You have the right to request a copy of any personal data you have provided, and for this to be provided in a structured, commonly used and machine-readable format.

You can request a copy of your personal data, in machine-readable format, by emailing - this request may take up to four weeks to process.

You have the right to request that your personal data is erased if there is no longer a justification for it to be processed.

You have the right to object to the processing of your personal data where it is processed for direct marketing purposes.

·       your data is not processed for direct marketing purposes from a 3rd party. 

·       occasionally Hillheads Dog Club may send you text messages or emails in regards to class availability or upcoming events. 

You have the right to object to the processing of your personal data:

you can object to processing, although you will then be unable to attend classes at Hillheads Dog Club.

If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Tel: 0303 123 1113

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.

Last updated: 07 July 2020

​Hillheads Dog Training Club

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